:root {
    --wa-green: #273c88;
    --wa-green-dark: #1f3070;
    --wa-accent: #c8187d;
    --wa-ink: #17204a;
    --wa-muted: #69708d;
    --wa-line: rgba(39, 60, 136, .12);
    --wa-panel: rgba(248, 249, 255, .9);
    --wa-glass: rgba(255, 255, 255, .82);
    --wa-shadow: 0 18px 55px rgba(31, 48, 112, .14);
    --wa-actions-height: 49px;
    --wa-composer-height: 66px;
    --wa-chat-bottom-space: 120px;
}

.whatsapp-admin-page {
    height: 100vh;
    height: 100dvh;
    min-height: 100vh;
    overflow: hidden;
    background: #f1f3fa;
}

.whatsapp-admin-page,
.whatsapp-admin-page > main {
    height: 100vh;
    height: 100dvh;
    min-height: 100vh;
    overflow: hidden;
}

.whatsapp-admin-page .site-header,
.whatsapp-admin-page .site-footer {
    display: none;
}

.whatsapp-admin-page > main {
    width: 100%;
    max-width: none;
    margin: 0;
}

.sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

.is-hidden {
    display: none !important;
}

.wa-app {
    position: relative;
    display: grid;
    grid-template-columns: 68px minmax(320px, 380px) minmax(0, 1fr);
    width: calc(100% - 28px);
    height: calc(100vh - 28px);
    height: calc(100dvh - 28px);
    min-height: 0;
    box-sizing: border-box;
    margin: 14px;
    overflow: hidden;
    border: 1px solid rgba(255, 255, 255, .65);
    border-radius: 22px;
    background: var(--wa-glass);
    box-shadow: var(--wa-shadow);
    backdrop-filter: blur(24px);
}

.wa-app.is-wide-view {
    grid-template-columns: 68px minmax(0, 1fr);
}

.wa-app.is-admin-view {
    grid-template-columns: 68px clamp(240px, 22vw, 320px) minmax(0, 1fr);
}

.wa-rail { grid-column: 1; }
.wa-sidebar { grid-column: 2; }
.wa-workspace { grid-column: 3; }
.wa-details { grid-column: 4; }

.wa-app.is-wide-view .wa-workspace { grid-column: 2; }
.wa-app.is-admin-view .wa-workspace { grid-column: 3; }

.wa-app.is-wide-view:not(.is-admin-view) .wa-sidebar,
.wa-app.is-wide-view .wa-details,
.wa-app.is-admin-view .wa-details {
    display: none;
}

.wa-admin-sidebar-content {
    display: none;
    height: 100%;
    min-width: 0;
    min-height: 0;
    overflow: hidden;
    flex-direction: column;
}

.wa-inbox-sidebar-content {
    display: flex;
    height: 100%;
    min-height: 0;
    flex-direction: column;
}

.wa-app.is-admin-view .wa-sidebar {
    display: flex;
}

.wa-app.is-admin-view .wa-inbox-sidebar-content {
    display: none;
}

.wa-app.is-admin-view .wa-admin-sidebar-content {
    display: flex;
}

.wa-admin-sidebar-heading {
    flex: 0 0 auto;
    padding: 24px 20px 14px;
}

.wa-admin-sidebar-heading h2 {
    margin: 0;
    color: var(--wa-ink);
    font-size: 1.25rem;
}

.wa-admin-menu {
    display: flex;
    min-height: 0;
    padding: 0 12px 18px;
    overflow-y: auto;
    flex: 1 1 auto;
    flex-direction: column;
    gap: 5px;
    scrollbar-gutter: stable;
}

.wa-admin-menu a {
    display: block;
    padding: 10px 12px;
    border: 1px solid transparent;
    border-radius: 10px;
    color: var(--wa-ink);
    text-decoration: none;
    font-size: .78rem;
    font-weight: 700;
}

.wa-admin-menu a:hover {
    border-color: var(--wa-line);
    background: rgba(39, 60, 136, .05);
}

.wa-admin-menu a.is-active {
    border-color: rgba(200, 24, 125, .18);
    color: var(--wa-accent);
    background: rgba(200, 24, 125, .1);
    box-shadow: inset 3px 0 var(--wa-accent);
}

.wa-admin-menu-group {
    display: flex;
    margin-top: 8px;
    padding-top: 10px;
    flex-direction: column;
    gap: 5px;
    border-top: 1px solid var(--wa-line);
}

.wa-admin-menu-group > span {
    padding: 0 12px 4px;
    color: var(--wa-muted);
    font-size: .62rem;
    font-weight: 900;
    letter-spacing: .1em;
    text-transform: uppercase;
}

.wa-global-logout {
    position: absolute;
    z-index: 35;
    top: 12px;
    right: 12px;
    display: inline-flex;
    min-height: 42px;
    padding: 0 13px;
    align-items: center;
    justify-content: center;
    gap: 8px;
    border: 1px solid rgba(39, 60, 136, .16);
    border-radius: 12px;
    color: #fff;
    background: var(--wa-accent);
    box-shadow: 0 8px 20px rgba(200, 24, 125, .2);
    text-decoration: none;
    font-size: .72rem;
    font-weight: 900;
    line-height: 1.1;
}

.wa-sign-out-icon {
    width: 16px;
    height: 16px;
    flex: 0 0 16px;
}

.wa-rail {
    display: flex;
    align-items: center;
    padding: 12px 9px;
    flex-direction: column;
    gap: 10px;
    background: #202f6b;
}

.wa-rail-brand,
.wa-rail-button {
    display: grid;
    width: 44px;
    height: 44px;
    place-items: center;
    border: 0;
    border-radius: 14px;
    color: #aebcc1;
    background: transparent;
    text-decoration: none;
    cursor: pointer;
    position: relative;
}

.wa-nav-unread { position: absolute; top: -4px; right: -5px; min-width: 19px; height: 19px; padding: 0 4px; border: 2px solid #202f6b; border-radius: 10px; background: #ef4444; color: #fff; font-size: 10px; line-height: 15px; text-align: center; }

.wa-rail-brand {
    margin-bottom: 12px;
    color: #fff;
    background: var(--wa-green);
    font-size: .78rem;
    font-weight: 900;
}

.wa-rail-button:hover,
.wa-rail-button.is-active {
    color: #fff;
    background: var(--wa-accent);
}

.wa-rail-spacer {
    flex: 1;
}

.wa-current-user {
    display: flex;
    width: 50px;
    min-height: 86px;
    box-sizing: border-box;
    padding: 6px 5px;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 4px;
    border: 1px solid rgba(255, 255, 255, .14);
    border-radius: 14px;
    color: #fff;
    background: rgba(255, 255, 255, .08);
    text-align: center;
}

.wa-current-user span {
    display: grid;
    width: 30px;
    height: 30px;
    place-items: center;
    border-radius: 50%;
    color: #202f6b;
    background: #fff;
    font-size: .67rem;
    font-weight: 900;
}

.wa-current-user strong,
.wa-current-user small {
    overflow: hidden;
    width: 100%;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.wa-current-user strong {
    font-size: .56rem;
    line-height: 1.1;
}

.wa-current-user small {
    color: rgba(255, 255, 255, .72);
    font-size: .5rem;
}

.wa-sidebar,
.wa-details {
    min-width: 0;
    background: rgba(255, 255, 255, .88);
}

.wa-sidebar {
    display: flex;
    min-height: 0;
    flex-direction: column;
    border-right: 1px solid var(--wa-line);
}

.wa-sidebar-header,
.wa-chat-header,
.wa-details-header,
.wa-dashboard-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.wa-sidebar-header {
    min-height: 82px;
    padding: 16px 18px 10px;
}

.wa-kicker {
    margin: 0 0 4px;
    color: var(--wa-green-dark);
    font-size: .66rem;
    font-weight: 900;
    letter-spacing: .12em;
    text-transform: uppercase;
}

.wa-sidebar h1,
.wa-dashboard-header h2,
.wa-details-header h2 {
    margin: 0;
    color: var(--wa-ink);
}

.wa-sidebar h1 {
    font-size: 1.5rem;
}

.wa-refresh-button,
.wa-details-toggle,
.wa-dashboard-header button,
.wa-details-header button {
    border: 1px solid var(--wa-line);
    color: var(--wa-muted);
    background: rgba(255, 255, 255, .7);
    cursor: pointer;
}

.wa-refresh-button {
    width: 38px;
    height: 38px;
    border-radius: 12px;
    font-size: 1.2rem;
}

.wa-search {
    padding: 6px 14px 10px;
}

.wa-search input,
.wa-details input,
.wa-details select,
.wa-details textarea,
.wa-quick-replies select {
    width: 100%;
    border: 1px solid var(--wa-line);
    outline: none;
    color: var(--wa-ink);
    background: rgba(244, 247, 248, .92);
    font: inherit;
}

.wa-search input {
    height: 42px;
    padding: 0 13px;
    border-radius: 12px;
}

.wa-search input:focus,
.wa-details input:focus,
.wa-details select:focus,
.wa-details textarea:focus {
    border-color: var(--wa-green);
    box-shadow: 0 0 0 3px rgba(39, 60, 136, .12);
}

.wa-filters {
    display: flex;
    flex: 0 0 auto;
    flex-wrap: wrap;
    gap: 6px;
    padding: 0 14px 12px;
    align-items: center;
    align-content: flex-start;
    min-height: 42px;
}

.wa-filters button {
    flex: 0 0 auto;
    padding: 7px 10px;
    border: 0;
    border-radius: 9px;
    color: var(--wa-muted);
    background: #f0f3f4;
    cursor: pointer;
    font-size: .7rem;
    font-weight: 700;
    line-height: 1.2;
    min-height: 30px;
    white-space: nowrap;
}

.wa-filters button.is-active {
    color: #fff;
    background: var(--wa-green-dark);
}

.wa-conversation-list {
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
}

.wa-conversation {
    display: flex;
    width: 100%;
    gap: 11px;
    padding: 13px 14px;
    border: 0;
    border-top: 1px solid rgba(17, 27, 33, .055);
    text-align: left;
    background: transparent;
    cursor: pointer;
}

.wa-conversation:hover,
.wa-conversation.is-active {
    background: rgba(39, 60, 136, .08);
}

.wa-conversation.is-filtered-out {
    display: none !important;
}

.wa-conversation.is-active {
    box-shadow: inset 3px 0 var(--wa-green);
}

.wa-avatar {
    display: inline-grid;
    width: 44px;
    height: 44px;
    flex: 0 0 44px;
    place-items: center;
    border-radius: 15px;
    color: #fff;
    background: #546a73;
    font-weight: 800;
}

.wa-conversation-copy {
    min-width: 0;
    flex: 1;
}

.wa-conversation-topline,
.wa-conversation-bottomline,
.wa-ticket-line {
    display: flex;
    align-items: center;
    min-width: 0;
    gap: 7px;
}

.wa-conversation-topline {
    justify-content: space-between;
}

.wa-conversation-topline strong,
.wa-conversation-bottomline > span {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.wa-conversation-topline strong {
    color: var(--wa-ink);
    font-size: .92rem;
}

.wa-conversation-topline time,
.wa-conversation-bottomline,
.wa-assignee {
    color: var(--wa-muted);
    font-size: .7rem;
}

.wa-ticket-line {
    margin: 4px 0;
}

.wa-ticket-line small {
    color: var(--wa-green-dark);
    font-size: .62rem;
    font-weight: 800;
}

.wa-ticket-line em {
    color: var(--wa-muted);
    font-size: .62rem;
    font-style: normal;
    text-transform: capitalize;
}

.wa-priority {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #64748b;
}

.wa-priority.is-high { background: #f59e0b; }
.wa-priority.is-critical { background: #dc2626; }
.wa-priority.is-low { background: #3b82f6; }

.wa-conversation-bottomline {
    justify-content: space-between;
}

.wa-conversation-bottomline b {
    display: grid;
    min-width: 19px;
    height: 19px;
    padding: 0 5px;
    place-items: center;
    border-radius: 999px;
    color: #fff;
    background: var(--wa-green);
    font-size: .63rem;
}

.wa-assignee {
    display: block;
    margin-top: 4px;
}

.wa-conversation-sla {
    display: inline-flex;
    margin-top: 5px;
    padding: 3px 6px;
    border-radius: 999px;
    color: #475569;
    background: #eef2f7;
    font-size: .58rem;
    font-weight: 900;
    text-transform: capitalize;
}

.wa-conversation-sla.is-pending { color: #1f3070; background: #e7ebfb; }
.wa-conversation-sla.is-met { color: #166534; background: #dcfce7; }
.wa-conversation-sla.is-breached { color: #991b1b; background: #fee2e2; }

.wa-workspace {
    position: relative;
    display: flex;
    width: 100%;
    max-width: none;
    margin: 0;
    flex-direction: column;
    height: 100%;
    min-height: 0 !important;
    min-width: 0;
    overflow: hidden;
    background: #f7f8fc;
}

.wa-inbox-view,
.wa-dashboard-view {
    flex: 1 1 auto;
    height: 100%;
    min-height: 0;
}

.wa-inbox-view {
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.wa-chat-placeholder {
    display: flex;
    height: 100%;
    min-height: 0;
    align-items: center;
    justify-content: center;
    flex-direction: column;
    text-align: center;
}

.wa-placeholder-icon {
    display: grid;
    width: 84px;
    height: 84px;
    place-items: center;
    border-radius: 27px;
    color: #fff;
    background: var(--wa-green);
    box-shadow: 0 15px 35px rgba(39, 60, 136, .24);
    font-weight: 900;
}

.wa-chat-placeholder h2 {
    margin: 24px 0 8px;
    color: var(--wa-ink);
}

.wa-chat-placeholder p {
    max-width: 430px;
    color: var(--wa-muted);
}

.wa-chat-content {
    position: relative;
    display: flex;
    width: 100%;
    flex: 1 1 auto;
    height: 100%;
    min-height: 0;
    max-height: 100%;
    box-sizing: border-box;
    overflow: hidden;
    flex-direction: column;
}

.wa-chat-header {
    flex: 0 0 auto;
    min-height: 74px;
    gap: 11px;
    padding: 10px 118px 10px 18px;
    border-bottom: 1px solid var(--wa-line);
    background: rgba(255, 255, 255, .78);
    backdrop-filter: blur(16px);
}

.wa-status-message,
.wa-lock-message {
    flex: 0 0 auto;
}

.wa-active-customer {
    display: flex;
    min-width: 0;
    flex: 1;
    flex-direction: column;
}

.wa-active-customer strong {
    color: var(--wa-ink);
}

.wa-active-customer span,
.wa-presence {
    color: var(--wa-muted);
    font-size: .72rem;
}

.wa-presence {
    max-width: 230px;
    color: var(--wa-green-dark);
    text-align: right;
}

.wa-presence.is-warning {
    color: #b45309;
}

.wa-details-toggle {
    padding: 8px 11px;
    border-radius: 10px;
    font-size: .7rem;
    font-weight: 800;
}

.wa-back-button {
    display: none;
    border: 0;
    background: transparent;
    cursor: pointer;
    font-size: 1.3rem;
}

.wa-messages {
    display: flex;
    flex: 1 1 auto;
    align-self: stretch;
    min-height: 0;
    box-sizing: border-box;
    padding: 24px clamp(18px, 5vw, 68px) 18px;
    overflow-y: auto;
    flex-direction: column;
    gap: 7px;
    background-color: #f3f5fb;
    background-image: radial-gradient(circle at 18px 18px, rgba(39, 60, 136, .045) 1.5px, transparent 1.5px);
    background-size: 36px 36px;
}

.wa-app.is-readonly-conversation .wa-messages {
    filter: grayscale(.18);
    background-color: #eef1f7;
}

.wa-app.is-readonly-conversation .wa-chat-footer,
.wa-app.is-readonly-conversation .wa-details {
    opacity: .68;
}

.wa-message {
    position: relative;
    align-self: flex-start;
    max-width: min(76%, 650px);
    min-width: 118px;
    padding: 10px 13px 18px;
    border-radius: 6px 16px 16px 16px;
    color: var(--wa-ink);
    background: #fff;
    box-shadow: 0 1px 2px rgba(17, 27, 33, .13);
    line-height: 1.42;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    border: 0;
    text-align: left;
    font: inherit;
    cursor: pointer;
}

.wa-message.is-selected {
    outline: 3px solid rgba(200, 24, 125, .35);
}

.wa-message.is-source-highlight {
    animation: wa-source-highlight 2.6s ease;
}

@keyframes wa-source-highlight {
    0%, 35% {
        outline: 4px solid rgba(200, 24, 125, .62);
        box-shadow: 0 0 0 9px rgba(200, 24, 125, .12);
    }
    100% {
        outline-color: transparent;
        box-shadow: 0 1px 2px rgba(17, 27, 33, .13);
    }
}

.wa-message.is-outgoing {
    align-self: flex-end;
    border-radius: 16px 6px 16px 16px;
    background: #dfe8ff;
}

.wa-message.is-failed {
    background: #fee2e2;
}

.wa-message-agent {
    display: block;
    margin-bottom: 4px;
    color: var(--wa-green-dark);
    font-size: .68rem;
    font-weight: 800;
    line-height: 1.15;
}

.wa-messages > .wa-internal-note {
    position: relative;
    display: block;
    align-self: center;
    flex-shrink: 0;
    width: fit-content;
    max-width: min(88%, 620px);
    margin: 8px 0;
    padding: 12px 16px;
    border: 1px solid var(--wa-line);
    border-left: 3px solid var(--wa-accent);
    border-radius: 12px;
    background: rgba(255, 249, 252, .94);
    color: var(--wa-ink);
    overflow-wrap: anywhere;
    box-sizing: border-box;
}

.wa-internal-note strong { font-size: .75rem; }
.wa-internal-note p { margin: 7px 0; white-space: pre-wrap; font-size: .85rem; }
.wa-internal-note small { color: var(--wa-muted); font-size: .68rem; }

.wa-message-body {
    display: block;
    padding-right: 18px;
}
.wa-location-message { display:flex; flex-direction:column; gap:6px; }
.wa-location-message small { color:var(--wa-muted); }
.wa-location-message a,.wa-location-message button { color:var(--wa-green-dark); font-weight:700; }
.wa-location-message button { border:0; border-radius:8px; padding:6px 9px; cursor:pointer; }
.wa-response-time { display:block; margin-top:5px; color:var(--wa-muted); font-size:.68rem; }
.wa-number-import { display:flex; flex-wrap:wrap; align-items:end; gap:10px; margin:0 0 14px; padding:12px; border:1px solid var(--wa-border); border-radius:12px; }
.wa-number-import label { flex:1 1 260px; }
.wa-number-import span { display:flex; align-items:center; gap:10px; }
.wa-upload-field { flex:1 1 260px; min-width:0; }
.wa-number-import .wa-upload-button { position:relative; display:flex; align-items:center; justify-content:center; gap:12px; min-height:64px; padding:16px; border:1px dashed var(--wa-primary, #293b85); border-radius:12px; background:var(--wa-surface, #f5f7fb); color:var(--wa-primary, #293b85); font-weight:700; cursor:pointer; overflow:hidden; }
.wa-upload-button input[type="file"] { position:absolute; inset:0; width:100%; height:100%; opacity:0; cursor:pointer; }
.wa-upload-button:focus-within { outline:2px solid #293b85; outline-offset:3px; }
.wa-upload-field small { display:block; margin-top:8px; overflow-wrap:anywhere; }
.wa-conversation .wa-assignee { font-weight:700; }
.wa-follow-up-edit { min-height:44px; padding:10px 12px; border:1px solid var(--wa-line); border-radius:10px; color:var(--wa-ink); background:var(--wa-panel); text-align:left; cursor:pointer; }
.wa-follow-up-field { display:grid; gap:8px; margin:16px 0; text-align:left; }
.wa-follow-up-field input { width:100%; min-width:0; min-height:44px; box-sizing:border-box; padding:10px; border:1px solid #d6dcee; border-radius:10px; }

.wa-message-meta {
    position: absolute;
    right: 9px;
    bottom: 5px;
    display: flex;
    align-items: center;
    gap: 5px;
    color: var(--wa-muted);
    font-size: .6rem;
    line-height: 1;
}

.wa-message-meta i {
    color: var(--wa-accent);
    font-style: normal;
    font-weight: 800;
}

.wa-chat-footer {
    position: relative;
    z-index: 5;
    display: flex;
    flex: 0 0 auto;
    min-height: 0;
    box-sizing: border-box;
    padding-bottom: max(14px, env(safe-area-inset-bottom));
    flex-direction: column;
    border-top: 1px solid var(--wa-line);
    background: rgba(247, 249, 250, .94);
    backdrop-filter: blur(16px);
}

.wa-composer-actions {
    position: relative;
    z-index: 1;
    display: flex;
    flex: 0 0 auto;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px;
    min-height: 32px;
    padding: 6px 16px 2px;
    background: transparent;
}

.wa-composer-actions select {
    width: auto;
    min-width: 180px;
    padding: 5px 8px;
    border-radius: 8px;
    font-size: .7rem;
}

.wa-composer {
    position: relative;
    z-index: 2;
    display: flex;
    flex: 0 0 auto;
    align-items: flex-end;
    box-sizing: border-box;
    gap: 10px;
    padding: 3px 16px 0;
    background: transparent;
}

.wa-composer textarea {
    width: 100%;
    min-height: 44px;
    max-height: 120px;
    padding: 12px 15px;
    resize: none;
    border: 1px solid var(--wa-line);
    border-radius: 13px;
    outline: none;
    font: inherit;
}

.wa-composer button,
.wa-primary-button,
#wa-note-form button {
    border: 0;
    color: #fff;
    background: var(--wa-green-dark);
    cursor: pointer;
    font-weight: 800;
}

.wa-composer button {
    display: grid;
    width: 44px;
    height: 44px;
    flex: 0 0 44px;
    place-items: center;
    border-radius: 14px;
}

.wa-composer button:disabled {
    opacity: .45;
}

.wa-message-actions {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 0;
    color: var(--wa-muted);
    background: transparent;
    font-size: .72rem;
}

.wa-message-actions span {
    overflow: hidden;
    max-width: 210px;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.wa-message-ticket {
    display: block;
    margin-top: 7px;
    padding: 4px 7px;
    border: 1px solid rgba(200, 24, 125, .2);
    border-radius: 7px;
    color: var(--wa-accent);
    background: #fff;
    cursor: pointer;
    font-size: .64rem;
    font-weight: 900;
}
.wa-message-ticket span { margin-right: 5px; color: var(--wa-muted); font-weight: 700; }

.wa-message-actions button,
.wa-admin-grid button {
    padding: 7px 10px;
    border: 0;
    border-radius: 8px;
    color: #fff;
    background: var(--wa-green-dark);
    cursor: pointer;
    font-weight: 800;
}

.wa-lock-message {
    padding: 9px 14px;
    color: #92400e;
    background: #fef3c7;
    text-align: center;
    font-size: .74rem;
    font-weight: 700;
}

.wa-loader {
    position: absolute;
    z-index: 50;
    inset: 0;
    display: grid;
    place-content: center;
    gap: 10px;
    color: var(--wa-muted);
    background: rgba(237, 241, 242, .68);
    backdrop-filter: blur(3px);
    text-align: center;
    font-size: .75rem;
    font-weight: 800;
}

.wa-loader i {
    width: 34px;
    height: 34px;
    margin: auto;
    border: 3px solid rgba(39, 60, 136, .18);
    border-top-color: var(--wa-green);
    border-radius: 50%;
    animation: wa-spin .7s linear infinite;
}

.wa-refresh-button.is-loading {
    animation: wa-spin .7s linear infinite;
}

@keyframes wa-spin {
    to { transform: rotate(360deg); }
}

.wa-details {
    padding: 0 18px 24px;
    overflow-y: auto;
    border-left: 1px solid var(--wa-line);
}

.wa-details-header {
    position: sticky;
    top: 0;
    z-index: 2;
    margin: 0 -18px 14px;
    padding: 16px 118px 16px 18px;
    border-bottom: 1px solid var(--wa-line);
    background: rgba(255, 255, 255, .92);
    backdrop-filter: blur(16px);
}

.wa-details-header small {
    color: var(--wa-green-dark);
    font-size: .65rem;
    font-weight: 900;
}

.wa-details-header h2 {
    font-size: 1rem;
}

.wa-details-header button {
    width: 34px;
    height: 34px;
    border-radius: 10px;
    font-size: 1.2rem;
}

#wa-ticket-form,
#wa-note-form {
    display: grid;
    gap: 11px;
}

.wa-customer-fields {
    display: grid;
    gap: 10px;
    margin: 0;
    padding: 13px;
    border: 1px solid rgba(39, 60, 136, .16);
    border-radius: 12px;
    background: rgba(39, 60, 136, .035);
}

.wa-customer-fields legend {
    padding: 0 6px;
    color: var(--wa-green-dark);
    font-size: .72rem;
    font-weight: 900;
}

.wa-secondary-button {
    min-height: 37px;
    border: 1px solid var(--wa-green);
    border-radius: 9px;
    color: var(--wa-green);
    background: #fff;
    cursor: pointer;
    font-weight: 800;
}

.wa-details [data-editing="true"] {
    border-color: var(--wa-accent);
    box-shadow: 0 0 0 3px rgba(200, 24, 125, .1);
}

.wa-details [data-dirty="true"] {
    background: #fff9fc;
}

.wa-details label {
    display: grid;
    gap: 5px;
    color: var(--wa-muted);
    font-size: .69rem;
    font-weight: 800;
}

.wa-details input,
.wa-details select,
.wa-details textarea {
    padding: 9px 10px;
    border-radius: 9px;
    font-size: .78rem;
}

.wa-details textarea {
    resize: vertical;
}

.wa-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 9px;
}

.wa-primary-button,
#wa-note-form button {
    min-height: 39px;
    border-radius: 9px;
}

.wa-detail-section {
    margin-top: 22px;
    padding-top: 16px;
    border-top: 1px solid var(--wa-line);
}

.wa-detail-section h3,
.wa-chart-grid h3 {
    margin: 0 0 12px;
    color: var(--wa-ink);
    font-size: .84rem;
}

#wa-notes article {
    margin-top: 10px;
    padding: 10px;
    border-radius: 9px;
    background: #fff8d8;
}

#wa-notes strong,
#wa-notes time {
    font-size: .65rem;
}

#wa-notes time {
    float: right;
    color: var(--wa-muted);
}

#wa-notes p {
    margin: 7px 0 0;
    font-size: .76rem;
    line-height: 1.45;
    white-space: pre-wrap;
}

#wa-notes button {
    padding: 0;
    border: 0;
    color: var(--wa-green-dark);
    background: transparent;
    cursor: pointer;
    font-size: .65rem;
    font-weight: 800;
}

.wa-sla-status {
    padding: 8px 10px;
    border-radius: 9px;
    color: #1f3070;
    background: #e7ebfb;
    font-size: .7rem;
    font-weight: 800;
}

.wa-sla-status.is-breached {
    color: #991b1b;
    background: #fee2e2;
}

.wa-sla-status.is-met {
    color: #166534;
    background: #dcfce7;
}

.wa-sla-status.is-not_started {
    color: #475569;
    background: #eef2f7;
}

.wa-global-sla-field {
    display: grid;
    gap: 6px;
    margin-top: 14px;
    color: var(--wa-muted);
    font-size: .7rem;
    font-weight: 800;
}

.wa-global-sla-field select {
    min-height: 40px;
    padding: 0 10px;
    border: 1px solid var(--wa-line);
    border-radius: 9px;
    color: var(--wa-ink);
    background: #fff;
}

#wa-activity article {
    display: flex;
    gap: 9px;
    padding: 8px 0;
}

.wa-history-ticket {
    display: grid;
    width: 100%;
    gap: 3px;
    margin-top: 7px;
    padding: 9px;
    border: 1px solid var(--wa-line);
    border-radius: 9px;
    color: var(--wa-ink);
    background: rgba(255, 255, 255, .75);
    text-align: left;
    cursor: pointer;
}

.wa-history-ticket.is-active {
    border-color: var(--wa-green);
    background: rgba(39, 60, 136, .08);
}

.wa-history-ticket span,
.wa-history-ticket small,
#wa-activity article small,
#wa-attachments article span {
    color: var(--wa-muted);
    font-size: .65rem;
}

#wa-attachments article {
    display: grid;
    gap: 3px;
    padding: 8px 0;
    border-bottom: 1px solid var(--wa-line);
    font-size: .72rem;
}

#wa-activity article > i {
    width: 8px;
    height: 8px;
    margin-top: 4px;
    border-radius: 50%;
    background: var(--wa-green);
}

#wa-activity article div {
    display: flex;
    min-width: 0;
    flex-direction: column;
}

#wa-activity strong {
    color: var(--wa-ink);
    font-size: .72rem;
}

#wa-activity span,
.wa-muted {
    color: var(--wa-muted);
    font-size: .65rem;
}

.wa-dashboard-view,
.wa-customers-view,
.wa-customer-report-view,
.wa-agent-report-view,
.wa-survey-report-view,
.wa-survey-editor-view,
.wa-survey-form-view {
    padding: 24px;
    overflow-y: auto;
}

.wa-survey-form { display: grid; max-width: 920px; margin: 20px auto 0; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.wa-survey-form label,
.wa-survey-invalid-field { display: grid; gap: 7px; color: var(--wa-muted); font-size: .75rem; }
.wa-survey-form input,
.wa-survey-form select,
.wa-survey-form textarea,
.wa-survey-invalid-field textarea { width: 100%; padding: 10px 12px; border: 1px solid var(--wa-line); border-radius: 10px; background: rgba(255,255,255,.88); color: var(--wa-ink); font: inherit; }
.wa-survey-form textarea,
.wa-survey-invalid-field textarea { resize: none; overflow-y: auto; }
.wa-survey-form-wide { grid-column: 1 / -1; }
.wa-survey-form-actions { display: flex; justify-content: flex-end; padding-top: 4px; }
.wa-survey-primary-action { display: inline-flex; min-height: 46px; padding: 11px 18px; align-items: center; justify-content: center; gap: 12px; border: 1px solid rgba(255,255,255,.3); border-radius: 14px; box-shadow: 0 10px 24px rgba(18,140,74,.2); font-weight: 700; }
.wa-survey-primary-action span:last-child { font-size: 1.15rem; transition: transform .2s ease; }
.wa-survey-primary-action:hover span:last-child { transform: translateX(3px); }
.wa-survey-primary-action.is-loading,
#wa-send-survey-now.is-loading { cursor: wait; opacity: .78; }
.wa-survey-primary-action.is-loading::before,
#wa-send-survey-now.is-loading::before { content: ""; width: 14px; height: 14px; border: 2px solid currentColor; border-top-color: transparent; border-radius: 50%; animation: wa-spin .7s linear infinite; }
.wa-survey-invalid-field { max-width: 920px; margin-top: 18px; }
.wa-button-link { display: inline-flex; padding: 8px 12px; align-items: center; border-radius: 10px; background: var(--wa-green); color: #fff; text-decoration: none; }

.wa-administration-view {
    height: 100%;
    padding: 24px;
    overflow-y: auto;
}

.wa-admin-grid {
    display: grid;
    margin-top: 20px;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.wa-admin-grid > article {
    padding: 16px;
    border: 1px solid rgba(255, 255, 255, .75);
    border-radius: 16px;
    background: rgba(255, 255, 255, .78);
}

.wa-admin-grid > article > header,
.wa-admin-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}

.wa-admin-grid h3 {
    margin: 0;
    color: var(--wa-ink);
}

.wa-admin-row {
    padding: 10px 0;
    border-bottom: 1px solid var(--wa-line);
}

.wa-admin-row div {
    display: grid;
    min-width: 0;
    gap: 3px;
}

.wa-admin-row strong {
    color: var(--wa-ink);
    font-size: .78rem;
}

.wa-admin-row small {
    overflow: hidden;
    color: var(--wa-muted);
    font-size: .65rem;
    text-overflow: ellipsis;
}

.wa-admin-row span {
    display: flex;
    gap: 5px;
}

.wa-admin-row button {
    padding: 5px 7px;
    font-size: .63rem;
}

.wa-admin-row button[data-admin-delete] {
    background: #b91c1c;
}

.wa-admin-search {
    width: 100%;
    margin: 12px 0 4px;
    padding: 9px 10px;
    border: 1px solid var(--wa-line);
    border-radius: 9px;
}

.wa-permission-list {
    display: grid;
    max-height: 230px;
    padding: 10px 22px;
    overflow-y: auto;
    gap: 8px;
    text-align: left;
}

.wa-swal-check {
    display: block;
    margin: 12px 32px;
    text-align: left;
}

.wa-dashboard-header button {
    padding: 9px 12px;
    border-radius: 10px;
}

.wa-dashboard-header {
    padding-right: 100px;
}

.wa-kpi-grid {
    display: grid;
    margin-top: 22px;
    grid-template-columns: repeat(6, minmax(120px, 1fr));
    gap: 12px;
}

.wa-report-filters {
    display: grid;
    margin-top: 14px;
    grid-template-columns: minmax(180px, 1.4fr) repeat(2, minmax(140px, .8fr)) auto;
    gap: 10px;
    align-items: end;
}

.wa-profile-form {
    display: grid;
    width: 100%;
    max-width: 520px;
    gap: 14px;
    margin-top: 24px;
}

.wa-profile-form small { color: var(--wa-muted); }

.wa-profile-form label,
.wa-report-filters label {
    display: grid;
    gap: 5px;
    color: var(--wa-muted);
    font-size: .68rem;
    font-weight: 800;
}

.wa-report-filters select,
.wa-profile-form input,
.wa-report-filters input {
    min-height: 40px;
    padding: 0 10px;
    border: 1px solid var(--wa-line);
    border-radius: 9px;
    color: var(--wa-ink);
    background: rgba(255, 255, 255, .84);
}

.wa-profile-form button,
.wa-report-filters button {
    min-height: 40px;
    padding: 0 13px;
    border: 0;
    border-radius: 9px;
    color: #fff;
    background: var(--wa-green-dark);
    cursor: pointer;
    font-weight: 800;
}

.wa-report-extremes {
    display: grid;
    margin-top: 14px;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
}

.wa-report-extremes article {
    padding: 14px;
    border: 1px solid rgba(255, 255, 255, .75);
    border-radius: 12px;
    background: rgba(255, 255, 255, .72);
}

.wa-report-link {
    cursor: pointer;
}

.wa-report-link:hover,
.wa-report-link:focus {
    border-color: rgba(200, 24, 125, .32);
    outline: none;
    box-shadow: 0 0 0 3px rgba(200, 24, 125, .1);
}

.wa-report-link.is-disabled {
    cursor: default;
    opacity: .62;
}

.wa-report-extremes span,
.wa-report-extremes small {
    display: block;
    color: var(--wa-muted);
    font-size: .68rem;
}

.wa-report-extremes strong {
    display: block;
    margin: 7px 0 4px;
    color: var(--wa-ink);
    font-size: 1.15rem;
}

.wa-kpi-grid article,
.wa-kpi-grid > a,
.wa-chart-grid article {
    border: 1px solid rgba(255, 255, 255, .75);
    border-radius: 16px;
    background: rgba(255, 255, 255, .72);
    box-shadow: 0 8px 24px rgba(17, 27, 33, .06);
}

.wa-kpi-grid article,
.wa-kpi-grid > a {
    padding: 16px;
}

.wa-kpi-grid > a { color: inherit; text-decoration: none; cursor: pointer; transition: border-color .2s, transform .2s; }
.wa-kpi-grid > a:hover,.wa-kpi-grid > a:focus { border-color: rgba(200,24,125,.35); outline: none; transform: translateY(-1px); }
.wa-report-pagination { display: flex; flex-wrap: wrap; gap: 7px; justify-content: center; margin-top: 14px; }
.wa-report-pagination button { min-width: 34px; height: 34px; border: 1px solid var(--wa-line); border-radius: 9px; background: rgba(255,255,255,.8); color: var(--wa-ink); cursor: pointer; }
.wa-report-pagination button.is-active { border-color: #273c88; background: #273c88; color: #fff; }
.wa-report-pagination a { display: grid; min-width: 34px; height: 34px; place-items: center; border: 1px solid var(--wa-line); border-radius: 9px; background: rgba(255,255,255,.8); color: var(--wa-ink); text-decoration: none; }
.wa-report-pagination a.is-active { border-color: #273c88; background: #273c88; color: #fff; }

.wa-kpi-grid span {
    color: var(--wa-muted);
    font-size: .68rem;
}

.wa-kpi-grid strong {
    display: block;
    margin-top: 8px;
    color: var(--wa-ink);
    font-size: 1.5rem;
}

.wa-chart-grid {
    display: grid;
    margin-top: 14px;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.wa-chart-grid article {
    min-width: 0;
    height: 300px;
    padding: 16px;
}

.wa-profile-grid {
    display: grid;
    margin-top: 22px;
    grid-template-columns: repeat(4, minmax(140px, 1fr));
    gap: 12px;
}

.wa-profile-grid article,
.wa-report-table-section {
    border: 1px solid rgba(255, 255, 255, .75);
    border-radius: 16px;
    background: rgba(255, 255, 255, .72);
    box-shadow: 0 8px 24px rgba(17, 27, 33, .06);
}

.wa-profile-grid article {
    padding: 15px;
}

.wa-profile-grid span {
    display: block;
    color: var(--wa-muted);
    font-size: .68rem;
}

.wa-profile-grid strong {
    display: block;
    margin-top: 7px;
    color: var(--wa-ink);
    font-size: 1rem;
    word-break: break-word;
}

.wa-customer-search {
    position: relative;
    margin-top: 16px;
}

.wa-customer-search input {
    width: 100%;
    min-height: 46px;
    padding: 0 15px;
    border: 1px solid rgba(255, 255, 255, .82);
    border-radius: 14px;
    background: rgba(255, 255, 255, .74);
    color: var(--wa-ink);
    outline: none;
    box-shadow: 0 8px 24px rgba(17, 27, 33, .06);
}

.wa-customer-suggestions {
    position: absolute;
    z-index: 20;
    top: calc(100% + 8px);
    right: 0;
    left: 0;
    display: none;
    overflow: hidden;
    border: 1px solid rgba(255, 255, 255, .78);
    border-radius: 14px;
    background: rgba(255, 255, 255, .94);
    box-shadow: 0 16px 40px rgba(17, 27, 33, .12);
}

.wa-customer-suggestions.is-visible {
    display: block;
}

.wa-customer-suggestions button {
    display: block;
    width: 100%;
    padding: 11px 14px;
    border: 0;
    border-bottom: 1px solid var(--wa-line);
    background: transparent;
    color: var(--wa-ink);
    text-align: left;
    cursor: pointer;
}

.wa-customer-suggestions button:hover {
    background: rgba(39, 60, 136, .08);
}

.wa-customer-suggestions strong,
.wa-customer-suggestions span {
    display: block;
}

.wa-customer-suggestions span {
    margin-top: 3px;
    color: var(--wa-muted);
    font-size: .75rem;
}

.wa-report-table-section {
    margin-top: 14px;
    padding: 16px;
}

.wa-report-table-section h3 {
    margin: 0 0 12px;
    color: var(--wa-ink);
    font-size: .95rem;
}

.wa-report-table-wrap {
    overflow-x: auto;
}

.wa-report-table {
    width: 100%;
    min-width: 760px;
    border-collapse: collapse;
}

.wa-report-table th,
.wa-report-table td {
    padding: 10px 9px;
    border-bottom: 1px solid var(--wa-line);
    color: var(--wa-ink);
    text-align: left;
    font-size: .78rem;
}

.wa-report-table th {
    color: var(--wa-muted);
    font-size: .66rem;
    text-transform: uppercase;
}

.wa-ticket-row,
.wa-customer-row,
.wa-conversation-row {
    cursor: pointer;
}

.wa-ticket-row:hover,
.wa-customer-row:hover {
    background: rgba(200, 24, 125, .08);
}

.wa-customer-row {
    transition: background-color .16s ease, box-shadow .16s ease;
}

.wa-customer-row.is-selected,
.wa-agent-report-view .wa-report-table tr.is-selected {
    background: rgba(39, 60, 136, .14);
    box-shadow: inset 4px 0 0 #273c88;
}

.wa-customer-row:focus-visible {
    outline: 2px solid #273c88;
    outline-offset: -2px;
}

.wa-customer-chart-grid {
    grid-template-columns: minmax(0, 1fr);
}

.wa-agent-report-kpis {
    grid-template-columns: minmax(180px, 280px);
}

.wa-survey-editor-questions {
    display: grid;
    gap: 14px;
    margin-top: 18px;
}

.wa-survey-editor-questions .wa-survey-question {
    grid-template-columns: 42px minmax(0, 1fr);
    margin: 0;
    padding: 16px;
    background: rgba(255, 255, 255, .76);
    box-shadow: 0 8px 24px rgba(17, 27, 33, .06);
}

.wa-survey-drag { color: var(--wa-muted); text-align: center; }
.wa-survey-drag strong { display: block; margin-top: 5px; color: var(--wa-ink); }
.wa-survey-question-fields { display: grid; gap: 12px; }
.wa-survey-question-fields label { display: grid; gap: 6px; color: var(--wa-muted); font-size: .75rem; }
.wa-survey-question-fields input,
.wa-survey-question-fields select,
.wa-survey-question-fields textarea { width: 100%; padding: 10px 12px; border: 1px solid var(--wa-line); border-radius: 10px; background: rgba(255,255,255,.88); color: var(--wa-ink); font: inherit; }
.wa-survey-question-fields textarea { resize: none; overflow-y: auto; }
.wa-auto-textarea { resize: none !important; overflow-y: auto !important; }
.wa-survey-stop-choice { display: flex; align-items: center; gap: 6px; margin-top: 6px; font-size: .72rem; }
.wa-survey-stop-choice input { width: auto; }
.wa-survey-points-field { display: grid; gap: 6px; margin-top: 8px; }
.wa-survey-answer-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
.wa-survey-question-fields input.is-survey-invalid { border-color: #d92d20; box-shadow: 0 0 0 3px rgba(217,45,32,.16); background: #fff8f7; }
.wa-survey-question-actions { display: flex; align-items: center; justify-content: space-between; }
.wa-survey-question-actions label { display: flex; grid-auto-flow: column; align-items: center; }
.wa-survey-question-actions input { width: auto; }

@media (max-width: 720px) {
    .wa-survey-form { grid-template-columns: 1fr; }
    .wa-survey-form-wide { grid-column: auto; }
    .wa-survey-answer-grid { grid-template-columns: 1fr; }
    .wa-survey-editor-questions .wa-survey-question { grid-template-columns: 28px minmax(0, 1fr); padding: 12px; }
}

.wa-agent-list > div {
    display: grid;
    padding: 9px 0;
    grid-template-columns: 9px 1fr auto;
    align-items: center;
    gap: 9px;
    border-bottom: 1px solid var(--wa-line);
}

.wa-agent-list i {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #94a3b8;
}

.wa-agent-list i.is-online { background: #10b981; }
.wa-agent-list i.is-busy { background: #f59e0b; }
.wa-agent-list small { color: var(--wa-muted); text-transform: capitalize; }

.wa-status-message,
.wa-alert {
    padding: 9px 13px;
    font-size: .75rem;
}

.wa-login-shell {
    display: grid;
    min-height: 100vh;
    padding: 28px;
    place-items: center;
    background: #f1f3fa;
}

.wa-login-card {
    width: min(100%, 560px);
    padding: clamp(24px, 4vw, 38px);
    border: 1px solid rgba(255, 255, 255, .7);
    border-radius: 22px;
    background: rgba(255, 255, 255, .84);
    box-shadow: var(--wa-shadow);
    backdrop-filter: blur(22px);
}

.wa-login-icon {
    display: grid;
    width: 54px;
    height: 54px;
    place-items: center;
    border-radius: 16px;
    color: #fff;
    background: var(--wa-green);
    font-size: .78rem;
    font-weight: 900;
}

.wa-login-card h1 {
    margin: 8px 0 8px;
    color: var(--wa-ink);
    font-size: clamp(1.65rem, 3vw, 2.15rem);
    line-height: 1.1;
}

.wa-login-copy {
    max-width: 440px;
    margin: 0 0 20px;
    color: var(--wa-muted);
    font-size: .9rem;
    line-height: 1.55;
}

.wa-login-form {
    display: grid;
    gap: 10px;
}

.wa-login-form label {
    color: var(--wa-muted);
    font-size: .74rem;
    font-weight: 800;
}

.wa-login-form input {
    min-height: 46px;
    padding: 0 13px;
    border: 1px solid var(--wa-line);
    border-radius: 11px;
    color: var(--wa-ink);
    background: rgba(244, 247, 248, .92);
    font: inherit;
}

.wa-login-form button {
    min-height: 46px;
    margin-top: 6px;
    border: 0;
    border-radius: 11px;
    color: #fff;
    background: var(--wa-green-dark);
    cursor: pointer;
    font-weight: 900;
}

.wa-status-message {
    color: #784f00;
    background: #fff3cd;
    text-align: center;
}

.wa-alert-error {
    color: #842029;
    border: 1px solid #f5c2c7;
    border-radius: 9px;
    background: #f8d7da;
}

.wa-sidebar-alert {
    margin: 8px 14px;
}

.wa-empty-list {
    padding: 36px 20px;
    color: var(--wa-muted);
    text-align: center;
}

.wa-login-shell {
    display: grid;
    min-height: 100vh;
    padding: 24px;
    place-items: center;
}

.wa-login-card {
    width: min(100%, 430px);
    padding: 38px;
    border-radius: 20px;
    background: rgba(255, 255, 255, .88);
    box-shadow: var(--wa-shadow);
    backdrop-filter: blur(20px);
}

.wa-login-icon {
    display: grid;
    width: 58px;
    height: 58px;
    margin-bottom: 24px;
    place-items: center;
    border-radius: 18px;
    color: #fff;
    background: var(--wa-green);
    font-weight: 900;
}

.wa-login-copy {
    color: var(--wa-muted);
    line-height: 1.5;
}

.wa-login-form {
    display: grid;
    gap: 10px;
}

.wa-login-form input,
.wa-login-form button {
    min-height: 46px;
    border-radius: 10px;
}

.wa-login-form input {
    padding: 0 12px;
    border: 1px solid var(--wa-line);
}

.wa-login-form button {
    border: 0;
    color: #fff;
    background: var(--wa-green-dark);
    font-weight: 800;
}

@media (min-width: 1181px) {
    .wa-app.is-details-open:not(.is-wide-view):not(.is-admin-view) {
        grid-template-columns: 68px minmax(320px, 380px) minmax(0, 1fr) minmax(300px, 360px);
    }
}

.wa-login-form .password-field { display: block; width: 100%; }
.wa-login-form .password-field > input { width: 100%; box-sizing: border-box; }
.wa-login-form .password-toggle { top: 6px; right: 6px; bottom: 6px; width: 34px; height: auto; min-height: 0; margin: 0; padding: 7px; border-radius: 8px; background: var(--wa-green-dark); }
.wa-survey-score-settings { display: flex; align-items: end; gap: 12px; flex-wrap: wrap; }
.wa-survey-score-settings > label:first-child { display: flex; grid-auto-flow: column; align-items: center; }
.wa-survey-score-settings input[type="checkbox"] { width: auto; }
.wa-survey-score-settings input[type="number"],.survey-choice-points { max-width: 150px; }
.wa-survey-answer-grid.is-hidden,.survey-answer-add.is-hidden,.wa-survey-score-settings.is-hidden { display: none; }
.wa-survey-report-row { cursor: pointer; }
.wa-survey-report-row:hover,.wa-survey-report-row:focus { background: rgba(37,211,102,.08); }
.wa-survey-chart { display: grid; gap: 8px; margin-top: 16px; }
.wa-survey-chart-row { display: grid; grid-template-columns: minmax(130px,1fr) 3fr auto; gap: 10px; align-items: center; }
.wa-survey-chart-bar { height: 12px; overflow: hidden; border-radius: 999px; background: rgba(111,120,160,.16); }
.wa-survey-chart-bar > span { display: block; height: 100%; border-radius: inherit; background: var(--wa-green); }

@media (max-width: 1180px) {
    .wa-app {
        grid-template-columns: 62px minmax(300px, 350px) minmax(0, 1fr);
    }

    .wa-app.is-wide-view {
        grid-template-columns: 62px minmax(0, 1fr);
    }

    .wa-app.is-admin-view {
        grid-template-columns: 62px clamp(220px, 28vw, 280px) minmax(0, 1fr);
    }

    .wa-details {
        position: absolute;
        grid-column: auto;
        grid-row: auto;
        left: auto;
        max-width: none;
        margin: 0;
        box-sizing: border-box;
        background: rgba(255, 255, 255, .97);
        backdrop-filter: blur(24px);
        z-index: 20;
        top: 14px;
        right: 14px;
        width: min(390px, calc(100% - 28px));
        height: calc(100% - 28px);
        border-radius: 0 22px 22px 0;
        box-shadow: -12px 0 35px rgba(17, 27, 33, .16);
    }

    .wa-kpi-grid {
        grid-template-columns: repeat(3, 1fr);
    }
}

@media (max-width: 760px) {
    .wa-app.is-wide-view {
        grid-template-columns: 54px minmax(0, 1fr);
    }

    .wa-app {
        position: relative;
        grid-template-columns: 54px minmax(0, 1fr);
        width: 100%;
        height: 100vh;
        height: 100dvh;
        min-height: 0;
        margin: 0;
        border: 0;
        border-radius: 0;
    }

    .wa-app.is-admin-view {
        grid-template-columns: 54px minmax(0, 1fr);
        grid-template-rows: auto minmax(0, 1fr);
    }

    .wa-app.is-admin-view .wa-rail { grid-row: 1 / -1; }
    .wa-app.is-admin-view .wa-sidebar { grid-row: 1; max-height: 190px; }
    .wa-app.is-admin-view .wa-admin-sidebar-heading { padding-right: 58px; }
    .wa-app.is-admin-view .wa-admin-menu { flex-direction: row; flex-wrap: wrap; gap: 3px; }
    .wa-app.is-admin-view .wa-admin-menu a { flex: 0 0 auto; }
    .wa-app.is-admin-view .wa-dashboard-header { padding-right: 0; flex-wrap: wrap; gap: 10px; }
    .wa-sidebar-header { padding-right: 58px; }

    .wa-admin-sidebar-heading {
        padding: 18px 12px 10px;
    }

    .wa-admin-sidebar-heading h2 {
        font-size: 1rem;
    }

    .wa-admin-menu {
        padding-right: 7px;
        padding-left: 7px;
    }

    .wa-admin-menu a {
        padding: 9px 8px;
        font-size: .7rem;
    }

    .wa-composer-actions {
        align-items: center;
        min-height: 38px;
        padding: 5px 10px 4px;
        flex-flow: row wrap;
    }

    .wa-global-logout {
        top: 8px;
        right: 8px;
        width: 42px;
        min-height: 42px;
        padding: 0;
    }

    .wa-global-logout span {
        display: none;
    }

    .wa-chat-header {
        padding-right: 58px;
    }

    .wa-dashboard-header,
    .wa-details-header {
        padding-right: 58px;
    }

    .wa-dashboard-header { align-items: flex-start; flex-direction: column; gap: 12px; }
    .wa-dashboard-header > div:last-child { display: flex; flex-wrap: wrap; gap: 6px; }

    .wa-composer-actions select {
        min-width: 0;
        flex: 1 1 130px;
    }

    .wa-message-actions {
        min-width: 0;
        flex: 1 1 100%;
        justify-content: space-between;
    }

    .wa-message-actions span {
        max-width: 42vw;
    }

    .wa-message-actions button {
        flex: 0 1 auto;
        padding: 7px 8px;
        font-size: .66rem;
    }

    .wa-workspace {
        display: none;
        position: absolute;
        z-index: 10;
        inset: 0 0 0 54px;
    }

    .wa-app:not(.is-admin-view) .wa-workspace {
        grid-column: auto;
        width: auto;
        max-width: none;
        margin: 0;
    }

    .wa-app.is-chat-open .wa-workspace,
    .wa-app.is-wide-view .wa-workspace,
    .wa-app.is-admin-view .wa-workspace {
        display: flex;
    }

    .wa-app.is-admin-view .wa-workspace {
        position: relative;
        inset: auto;
        grid-column: 2;
        grid-row: 2;
    }

    .wa-back-button {
        display: block;
    }

    .wa-presence {
        display: none;
    }

    .wa-details {
        top: 0;
        right: 0;
        width: calc(100% - 54px);
        height: 100vh;
        border-radius: 0;
    }

    .wa-message {
        max-width: 90%;
    }

    .wa-messages {
        padding: 16px 12px;
    }

    .wa-dashboard-view,
    .wa-customers-view,
    .wa-customer-report-view,
    .wa-agent-report-view {
        padding: 14px;
    }

    .wa-kpi-grid,
    .wa-chart-grid,
    .wa-report-filters,
    .wa-report-extremes,
    .wa-profile-grid,
    .wa-admin-grid {
        grid-template-columns: minmax(0, 1fr);
    }

    .wa-chart-grid article {
        height: 270px;
    }
}
.wa-presence-select { width: 70px; border: 1px solid rgba(255,255,255,.24); border-radius: 10px; background: rgba(255,255,255,.12); color: inherit; font-size: 10px; padding: 5px 2px; }
.wa-check-field { display: flex !important; flex-direction: row !important; align-items: center; gap: 8px; }
.wa-check-field input { width: auto !important; }
.wa-survey-question { display: grid; grid-template-columns: 24px 1fr; gap: 8px; padding: 8px; border: 1px solid rgba(111,120,160,.22); border-radius: 10px; margin-top: 8px; cursor: grab; }
.wa-administration-view[data-section] .wa-admin-grid > article { display:none; }
.wa-administration-view[data-section] .wa-admin-grid { grid-template-columns:minmax(0, 1fr); }
.wa-admin-grid > article { min-width:0; }
.wa-upload-button svg { flex-shrink:0; }
.wa-administration-view[data-section="zones"] .wa-admin-grid > article[data-admin-page="zones"],.wa-administration-view[data-section="overview"] .wa-admin-grid > article[data-admin-page="overview"],.wa-administration-view[data-section="users"] .wa-admin-grid > article[data-admin-page="users"],.wa-administration-view[data-section="roles"] .wa-admin-grid > article[data-admin-page="roles"],.wa-administration-view[data-section="agent-categories"] .wa-admin-grid > article[data-admin-page="agent-categories"],.wa-administration-view[data-section="quick-replies"] .wa-admin-grid > article[data-admin-page="quick-replies"],.wa-administration-view[data-section="sla"] .wa-admin-grid > article[data-admin-page="sla"],.wa-administration-view[data-section="automatic-messages"] .wa-admin-grid > article[data-admin-page="automatic-messages"],.wa-administration-view[data-section="surveys"] .wa-admin-grid > article[data-admin-page="surveys"],.wa-administration-view[data-section="survey-categories"] .wa-admin-grid > article[data-admin-page="survey-categories"],.wa-administration-view[data-section="agents-presence"] .wa-admin-grid > article[data-admin-page="agents-presence"],.wa-administration-view[data-section="breaks"] .wa-admin-grid > article[data-admin-page="agents-presence"],.wa-administration-view[data-section="settings"] .wa-admin-grid > article[data-admin-page="settings"] { display:block; }
.wa-zone-loader { height:2px; background:#25d366; animation:wa-zone-loading 1s ease-in-out infinite alternate; }
.wa-dedicated-view { min-height: 100%; overflow: auto; }
.wa-ticket-history-page { max-width: 1180px; margin: 0 auto; padding: 24px; }
.wa-ticket-history-page > .wa-dashboard-header > div:last-child { display:flex; flex-wrap:wrap; gap:8px; }
.wa-history-back { padding: 10px 14px; border: 1px solid rgba(39,60,136,.25); border-radius: 12px; color: #273c88; text-decoration: none; }
.wa-history-actions { display:flex; flex-wrap:wrap; gap:8px; }
.wa-history-open { padding:10px 14px; border-radius:12px; color:#fff; background:var(--wa-green-dark); text-decoration:none; font-weight:800; }
.wa-sla-badge { display:inline-flex; padding:4px 8px; border-radius:999px; font-size:.7rem; font-weight:900; white-space:nowrap; }
.wa-sla-badge.is-met { color:#126b3a; background:rgba(37,211,102,.16); }
.wa-sla-badge.is-warning { color:#9a5700; background:rgba(245,158,11,.18); }
.wa-sla-badge.is-progress { color:#273c88; background:rgba(39,60,136,.12); }
.wa-sla-badge.is-breached { color:#a51d2d; background:rgba(220,38,38,.14); }
.wa-sla-badge.is-pending { color:var(--wa-muted); background:rgba(116,128,157,.13); }
.wa-primary-button.is-loading { cursor: wait; opacity: .78; }
.wa-primary-button.is-loading::before { content:""; width:14px; height:14px; margin-right:8px; border:2px solid rgba(255,255,255,.45); border-top-color:#fff; border-radius:50%; animation:wa-spin .7s linear infinite; }
.wa-secondary-button.is-loading, .wa-danger-zone button.is-loading { cursor:wait; opacity:.72; }
.wa-secondary-button.is-loading::before, .wa-danger-zone button.is-loading::before { content:""; display:inline-block; width:14px; height:14px; margin-right:8px; vertical-align:-2px; border:2px solid currentColor; border-top-color:transparent; border-radius:50%; animation:wa-spin .7s linear infinite; }
.wa-danger-zone { margin-top:20px; padding:16px; border:1px solid #f1aeb5; border-radius:14px; background:#fff5f5; color:#7a271a; }
.wa-danger-zone p { margin:6px 0 12px; }
.wa-danger-zone button { border-color:#b42318; background:#b42318; color:#fff; }
@keyframes wa-spin { to { transform:rotate(360deg); } }
#wa-availability-rows tr { cursor:pointer; }
#wa-availability-live.is-active { color:#fff; background:#168549; }
.wa-record-modal { width:min(520px,calc(100vw - 24px)); max-height:calc(100dvh - 24px); padding:clamp(20px,4vw,34px); overflow-x:hidden; overflow-y:auto; }
.wa-record-modal .swal2-html-container { margin:0; overflow:visible; }
.wa-record-modal .swal2-input,.wa-record-modal .swal2-select,.wa-record-modal .swal2-textarea { width:100%; max-width:100%; margin:10px 0; box-sizing:border-box; }
.wa-record-modal .password-field { width:100%; margin:10px 0; }
.wa-record-modal .password-field .swal2-input { margin:0; padding-right:52px !important; }
.wa-record-modal .password-toggle { top:50%; right:10px; bottom:auto; width:36px; height:36px; margin:0; padding:8px; border-radius:50%; color:#425466; background:#eef3f7; transform:translateY(-50%); }
.wa-record-modal .password-toggle:hover,.wa-record-modal .password-toggle:focus-visible { color:#fff; background:#168549; outline:3px solid rgba(22,133,73,.2); }
.wa-record-modal .swal2-actions { margin-top:20px; }
@media (max-width:560px) { .wa-record-modal { max-height:calc(100dvh - 12px); padding:20px 16px; } }
.wa-ticket-timeline { list-style: none; margin: 0; padding: 0 0 0 18px; border-left: 2px solid rgba(39,60,136,.2); }
.wa-ticket-timeline li { position: relative; display: grid; gap: 4px; padding: 0 0 20px 18px; }
.wa-ticket-timeline li::before { content: ''; position: absolute; left: -6px; top: 5px; width: 10px; height: 10px; border-radius: 50%; background: #273c88; }
.wa-ticket-timeline time,.wa-ticket-timeline span { color: #74809d; font-size: .78rem; }
@keyframes wa-zone-loading { from { opacity:.25; transform:scaleX(.2); } to { opacity:1; transform:scaleX(1); } }
.wa-agent-presence-row .wa-agent-avatar { width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:rgba(37,211,102,.16);font-weight:700; }
.wa-agent-presence-row { display:grid;grid-template-columns:34px 1fr auto;gap:10px;align-items:center; }
@media (max-width: 760px) {
    .wa-app.is-wide-view:not(.is-admin-view) .wa-workspace { inset: 0 0 0 54px; }
    .wa-survey-report-view,
    .wa-survey-editor-view,
    .wa-survey-form-view { min-width: 0; padding: 14px; }
    .wa-survey-report-view .wa-dashboard-header,
    .wa-survey-editor-view .wa-dashboard-header,
    .wa-survey-form-view .wa-dashboard-header { align-items: flex-start; flex-direction: column; gap: 12px; padding-right: 48px; }
    .wa-survey-report-view .wa-dashboard-header > div:last-child,
    .wa-survey-editor-view .wa-dashboard-header > div:last-child { display: flex; flex-wrap: wrap; gap: 6px; }
    .wa-survey-chart-row { grid-template-columns: minmax(100px,1fr) 2fr auto; }
    .wa-ticket-history-page { padding: 20px 14px; }
    .wa-ticket-history-page > .wa-dashboard-header { align-items: stretch; flex-direction: column; gap: 14px; padding-right: 48px; }
}